Privacy Policy

Our Privacy Commitment

We treat all customer data as private and confidential. This includes personal contact information, order information, property addresses, property characteristics, comparable sales data, valuation work, market analysis, reports, supporting documents, and communications related to a tax appeal review.

TaxAppealsAI does not sell, rent, trade, or publicly disclose customer information, property analysis, or completed reports. We use this information only to provide our services, support your order, maintain your account, improve our systems, and meet legal or operational requirements.

Information We Collect

We may collect information you provide directly, including your name, email address, telephone number, contact address, property address, billing details, order details, login information, verification codes, and messages you send to us.

We may also collect or generate property-related information needed to prepare a report, including assessment data, comparable sales, market trends, valuation notes, report files, and related property analysis materials.

Payment information may be collected and processed by payment service providers. We do not intend to store full credit card numbers on this website.

How We Use Information

We use customer and property information to process orders, verify account access, prepare property analysis reports, deliver completed reports, communicate with customers, process payments, provide support, prevent fraud, secure the website, improve our services, and maintain business records.

If you provide a phone number or email address, we may use it to send order updates, login or verification codes, service-related messages, and customer support communications.

Property Analysis Confidentiality

Your property analysis and report materials are prepared for your private use. We do not publish your report, disclose your valuation materials to unrelated third parties, or use your property analysis for public marketing without your permission.

Access to customer files and reports is limited to personnel, contractors, technology providers, and service providers who need the information to perform work for TaxAppealsAI and are expected to handle it confidentially.

Limited Sharing

We may share information only when reasonably necessary to operate our services, including with payment processors, communication providers, hosting providers, data vendors, report-generation tools, customer support systems, and other service providers that help us complete your order.

We may also disclose information if required by law, court order, government request, fraud prevention needs, security concerns, enforcement of our terms, protection of our rights, or a business transfer such as a merger, acquisition, or sale of assets.

Data Security

We use reasonable administrative, technical, and organizational safeguards designed to protect customer information, property data, and report materials from unauthorized access, disclosure, alteration, or misuse.

No website, database, or transmission method can be guaranteed to be completely secure, but we take privacy seriously and work to limit access to information based on business need.

Data Retention

We retain customer information, order records, property analysis, and reports for as long as reasonably needed to provide services, maintain customer access, document completed work, comply with legal or accounting obligations, resolve disputes, and support security or fraud prevention.

Cookies and Website Data

The website may use cookies, local storage, analytics tools, or similar technologies to keep the site working, remember basic preferences, support login functionality, understand usage, and improve performance. You can adjust cookie settings through your browser, though some features may not work correctly if cookies are disabled.

Your Choices

You may contact us to ask questions about your information, request updates to your contact details, request assistance with account access, or ask about information associated with your order. You may also opt out of non-essential marketing communications if any are sent.

Children's Privacy

Our services are intended for adults and are not directed to children under 13. We do not knowingly collect personal information from children under 13.

Policy Updates

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated effective date.

Contact Us

Questions about this Privacy Policy may be sent to TaxAppealsAI, LLC.

6174 Peppergrass Ln
Abilene, TX 79606
1.888.815.5618